At Travel Softdrive, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, phone number, gender, and password
Business Information: Company name, business address, GST number, and other business details
Transaction Data: Booking details, rate contracts, invoices, and payment information
Communication Data: Messages, support tickets, and feedback you send to us

1.2 Information Automatically Collected

Usage Data: How you interact with our Platform, pages visited, and features used
Device Information: IP address, browser type, operating system, and device identifiers
Location Data: GPS coordinates during duty execution for vehicle tracking
Cookies and Tracking: We use cookies and similar technologies to enhance your experience

1.3 Information from Third Parties

Payment gateway information for processing transactions
Identity verification services for KYC compliance
Integration partners you connect with our Platform

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our Platform services
Account Management: To create and manage your account
Transaction Processing: To facilitate bookings, payments, and invoicing
Communication: To send notifications, updates, and respond to inquiries
Security: To detect, prevent, and address fraud, security issues, and technical problems
Compliance: To comply with legal obligations and enforce our terms
Analytics: To understand how users interact with our Platform and improve our services
Marketing: To send promotional materials (with your consent)

3. Information Sharing and Disclosure

3.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.2 Business Partners

Between Customers and Suppliers for booking and service fulfillment
With drivers for duty execution and navigation
With integration partners you authorize

3.3 Service Providers

Payment processors for transaction handling
Cloud hosting providers for data storage
Email service providers for communications
Analytics providers for Platform improvement

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

Account Data: Retained as long as your account is active
Transaction Data: Retained for 7 years for accounting and legal compliance
Location Data: Retained according to policy-driven retention periods
Communication Data: Retained for customer support purposes

We will delete or anonymize your information when it is no longer necessary for the purposes for which it was collected, unless we are required to retain it by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information (subject to legal requirements)
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restrict Processing: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at support@travelsoftdrive.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Authenticate your account
Analyze Platform usage and performance
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@travelsoftdrive.com